Frequently Asked Questions

General Questions

Are your products authentic?

Yes, all our merchandise are officially licensed products. Most of which come from Japan

Why should I pre-order?

Pre-ordering products especially figurines secures your stock as these items can easily sell out rather quickly.

Accordion Panel

With all new registrations we need to “approve” your account first before you can login to your account. This is to minimise spam. This does not affect the order you may have placed.

Can I track my order?

Yes, we provide you with tracking numbers which you can track on Australia’s Post website.

Will you part ship my order if some items come in?

We can part ship orders if requested but we will send you a separate postage bill that needs to be paid before shipping.

Why did I receive a bill in my mail asking to pay for fees?

These are most likely your own customs charges. Every country has their own import taxes and fees.
Please enquire with them if you have any concerns.

Do you ship anywhere?

We ship worldwide but there are some restrictions. Please contact us if your country does not appear on our system.

Accordion Panel

Pack and Track is the standard international postage service that includes tracking. It is not available to all countries. Delivery time is typically 7 – 14 business days depending on location.

Express Post is a lot faster and available to most locations. It is also the default postage service when your order reaches 2kg. Delivery time is typically 3-5 business days depending on location.

The release date has passed but I still have not received my item.

The item release dates we advertise are only estimates and not accurate. Sometimes items get delayed with production and we do not update on time. Sometimes our shipment gets delayed and do not receive our shipment on time. Please contact us if you need more information with regards to your order.

I've accidently broken my item, can you help?

Unfortunately when you break your item we can not do much other than offer you a replacement item at a much lower cost. We will however need to see evidence of this first. You can try to fix it yourself or you can also try to contact the manufacturer for replacement parts but we can not act as “middlemen” and try to do it for you.

Can you get in other items not listed?

Yes, we can always source in other items. Just email us with details and we will try to find them for you.

Unit 13, 17 Lorraine St. Peakhurst NSW 2210