Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, all our merchandise are officially licensed products. Most of which come from Japan
Pre-ordering products especially figurines secures your stock as these items can easily sell out rather quickly.
Yes, we provide you with tracking numbers which you can track on Australia’s Post website.
We can part ship orders if requested but we will send you a separate postage bill that needs to be paid before shipping.
These are most likely your own customs charges. Every country has their own import taxes and fees.
Please enquire with them if you have any concerns.
We ship worldwide but there are some restrictions. Please contact us if your country does not appear on our system.
Yes, we can always source in other items. Just email us with details and we will try to find them for you.