Frequently Asked Questions

Please read our FAQ before sending us a message.

Are your products authentic?

Yes, all our merchandise are officially licensed products. Most of which come from Japan

Why should I pre-order?

Pre-ordering products especially figurines secures your stock as these items can easily sell out rather quickly.

Can I track my order?

Yes, we provide you with tracking numbers which you can track on Australia’s Post website.

Will you part ship my order if some items come in?

We can part ship orders if requested but we will send you a separate postage bill that needs to be paid before shipping.

Why did I receive a bill in my mail asking to pay for fees?

These are most likely your own customs charges. Every country has their own import taxes and fees.
Please enquire with them if you have any concerns.

Do you ship anywhere?

We ship worldwide but there are some restrictions. Please contact us if your country does not appear on our system.

Can you get in other items not listed?

Yes, we can always source in other items. Just email us with details and we will try to find them for you.

Send us an email